Terms & Conditions
Utuhina Creative Technologies
Location: New Zealand
Contact: support@utuhinacreativetech.com
Acceptance of Terms
By placing an order with Utuhina Creative Technologies ("we", "us", or "our"), you agree to these Terms and Conditions. If you do not agree, please do not use our services.
Our Services
We provide 3D printing and laser cutting services. Most of our products are pre-designed, but we do offer personalization on select items—such as our customizable laser-cut keychain.
Orders and Payment
Orders can be placed through our website, by email, or through direct communication. All product details must be reviewed carefully before ordering, especially for items that allow for customization. Payment must be made in full before we begin processing your order. We use secure payment providers and do not store your card details.
Turnaround Times
We aim to complete and ship your order within 3-7 Buissness Days. Delays may occasionally occur due to supply or operational factors. If this happens, we’ll keep you updated.
Shipping and Delivery
We deliver across New Zealand using trusted courier services. Delivery times and costs are calculated at checkout or quoted during the order process. We are not liable for delivery delays or damage caused by third-party couriers after dispatch.
Personalized Keychains
If you're ordering our customizable laser-cut keychain, please ensure all text or details provided are correct at the time of purchase. We are not responsible for errors in submitted customization details.We reserve the right to refuse personalization requests that are offensive, illegal, or inappropriate.
Cancellations and Refunds
Once an order has been processed, it cannot be cancelled. We do not offer refunds for change of mind.If we’ve made a mistake or the item arrives damaged, please contact us within 7 days of delivery. We’ll offer a replacement or refund where appropriate.
Returns Policy
Some items are made to order. For this reason, we do not accept returns or refunds for Made to order items We do not accept change of mind for any of our products. If your order arrives damaged or incorrect, contact us within 7 days of delivery with a description and photo of the issue. We’ll make it right.
Limitation of Liability
We are not responsible for indirect or consequential damages from the use of our services. Our liability is limited to the amount you paid for the item in question.
Privacy and Data Handling
We care about your privacy. Please see our Privacy Policy for how we collect, use, and protect your personal information.
Governing Law
These Terms and Conditions are governed by New Zealand law. Any disputes will be handled through the New Zealand legal system.
Changes to These Terms
We may update these terms from time to time. The most current version will always be available on our website.